Right Choice Mobility prides itself on its quality of service and after sales care. We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period. We have an in-house team of qualified and experienced engineers who can carry out manufacturer approved repairs to all our products. We do not outsource this service to other companies as many of our online competitors do. This gives us more control over our quality standards and ensures that repairs are completed safely and in a timely fashion.
Our Service Charter
We understand that you may depend on many of the electrical products we sell for your everyday mobility. That is why we have established a charter for these products so that you know what to expect from us in the unlikely event that the product develops a fault during the warranty period:
An engineer will contact you within 4 hours of receiving notification of a problem. The engineer will attempt to diagnose the problem and provide guidance on practical solutions if possible.
If the fault cannot be rectified over the phone and the equipment cannot be used, we will send an engineer out to you within 48 hours of receiving notification of the fault (excludes RTB warranties)
Types of Warranty
All our mechanical or electrical products are sold with manufacturer’s warranties to cover repairs to the equipment during an initial period - normally 12 months. Whilst all the warranties provided cover the full cost of parts and labour in the event of a repair being necessary, there are two levels of service which differ by equipment type.
On Site (OS) Warranty
This provides a full on site repair service should your equipment develop a fault during the warranty period. Diagnostic and repair work will be undertaken at your home by our qualified in-house engineers. They are equipped with spares parts and will generally be able to complete any repairs during their visit. However, in exceptional cases, it may be necessary for the equipment to be brought back to our workshop for repairs. Where this is necessary, we will endeavour to carry out the repairs as quickly as possible. If the repair work takes longer than 5 working days, courtesy equipment will be provided to a similar specification (excludes Riser Recliners and Beds).
Return to Base (RTB) Warranty
If your equipment develops a fault during the warranty period, it will be necessary to return the equipment to our workshop or one of our showrooms (click here for location information) for diagnostic and repair work to be carried out. If you live locally, the equipment can be brought back in person or we can arrange collection by our Courier company. However, where this option is used it will be necessary for you to reuse the original packaging that the equipment was delivered in to protect it during shipping.
The following table summarises the different warranties provided for each type of equipment:
Equipment Type of Warranty
Wheelchairs RTB only
Scooters - Portable RTB only
Scooters - Mid-Size OS only
Scooters - Luxury OS only
Powerchairs OS only
Riser Recliner Armchairs OS only
Profiling & Nursing Beds OS only
Hoists OS only
Bath Lifts RTB only
Scooters & Powerchairs
All scooters are sold with a manufacturer’s warranty for a period of either 12 or 24 months (please see individual product details). This warranty covers the parts and labour costs of any repairs that may be required during that period.
The manufacturer’s warranty does not extend to replacement of items due to normal wear and tear which includes any of the following:
- Light bulbs and fuses
- Motor brushes
- Seat upholstery and plastic shrouds
Batteries are normally cover by a limited warranty for a period of 12 months subject to the battery charging regime being followed. Please see our Scooter Buying Guide for information and guidance on how to look after your batteries. It is a stipulation of most manufacturer’s warranties that the scooter is serviced at least annually by an authorised dealer. We are authorised to carry out servicing and further information on servicing can be found in the Scooter user manual. If the scooter is not properly serviced at the required intervals this will invalidate the warranty. Any repairs or modifications not undertaken by an authorised engineer will also invalidate the manufacturer’s warranty. Most manufacturers do not permit the transfer of warranties to subsequent owners.
Riser Recliner Armchairs
Most Riser Recliner armchairs are sold with a 2 to 5 year warranty period for electrical components, reclining mechanism and frame.
The warranty will be subject to fair wear and tear and subject to the chairs being used in the manner set out in the user guide accompanying the chair. The warranty does not cover the upholstery.
Please check with our customer services to confirm your warranty duration.