Delivery

Charges and Destinations

The following table summarises our delivery services and charges:

Free Delivery (orders over £100)
(Applies to UK Mainland only and only on website orders)

Orders are processed as normal and shipped within 2-5 working days.

Depending on the size of your order it will be delivered by Royal Mail, Interlink or TNT.

Please note that your order will be delivered to the front door of your property.  If you think you may need further assistance with your delivery you might want to consider our Engineered Delivery & Installation service.

Delivery charges apply on all orders for addresses outside the UK mainland

 

ORDERS BELOW £100 - £6.95 CHARGE
(Applies to UK Mainland only and only on website orders)

Orders are processed as normal and shipped within 2-5 working days.

Depending on the size of your order it will be delivered by Royal Mail, Interlink or TNT.

Please note that your order will be delivered to the front door of your property.  If you think you may need further assistance with your delivery you might want to consider our Engineered Delivery & Installation service.

Delivery charges apply on all orders for addresses outside the UK mainland


Engineered Delivery & Installation service
(UK Mainland & Northern Ireland Only)

Friendly, professional and experienced engineers.

Arrange a convenient date and time for you.

Engineer provides a full demonstration.

Unnecessary packaging removed and recycled.

Delivery estimated 2 - 10 working days.

Engineered Delivery is available for the following item(s). Check the blue tick box next to the item(s) to opt for this service. Alternatively, select a delivery option above.

FREE Within E4 and E17 Postcodes

FREE Within 20 miles of our postcode E4 9HH over £500.

Over 30 miles of our postcode E4 9HH, £125

  

All the items on this website will be delivered to you by Citylink or Royal Mail (smaller, lightweight items only) except for those items marked as Home Delivery or Special Delivery which are delivered by our own delivery vehicles (please see below for further information). The above delivery charges apply to most mainland UK addresses. Deliveries will be made on weekdays between 8am and 5.30pm. If you or the intended recipient is out when the delivery is made, a card will be left enabling you to contact your local depot and arrange redelivery at a convenient time. If the couriers do not hear from you they will make 2 further attempts to deliver before returning the package to us.

 


Delivery Surcharges

The following charges are in addition to our delivery charges detailed above. The delivery surcharges are not collected automatically at the checkout stage. We will contact you after we receive your order to collect the balance of the surcharge.

 

Northern Ireland & Isle of Wight +£8.95

Applicable postcodes: BT, PO(30-41) 

 

Scottish Highlands +£8.95 

Applicable postcodes: IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH50

 

Scottish Islands & Isle of Man +£12.95 

Applicable postcodes: HS(all), IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE(all), IM (all)

 


Delivery Services

The availability of each product is indicated on the detailed product page. This provides a guide to how long it will take for that item to be despatched from our warehouse. This should be added to the delivery service chosen (see above table) to give a guide of when you should expect to take delivery of your order. 

 

For example, if the product page states that the item is normally despatched within 24 hours and you choose the Standard Delivery service, you should expect to receive delivery of your items within 2-4 working days of placing your order. In order to take advantage of our Express overnight delivery service, we must receive your order before 2pm the day prior. Please note we do not offer a Saturday delivery service so if your express order is received on a Friday it will be despatched for delivery on the following Monday. If payment is made by cheque then your order will be held for 10 working days to allow sufficient time for the cheque to clear.

 

Where your order contains items with differing availabilities, you should choose the Express Delivery service if you would like us to despatch products as they become available. If you select the Standard Delivery service we will despatch the order in one parcel and consequently despatch of your order will be delayed until the last item becomes available.


Home Delivery Products

In order to maintain our high service standards, we deliver and install larger items such as Scooters, Powerchairs and Rise Recline Armchairs using our in-house engineers. This service includes:

·         Full installation and removal of all packaging

·         Demonstration of the equipment and guidance on its safe use

·         Making any adjustments to the equipment that may be needed (eg seat height)



To offer this service and provide responsive after-sales care, we restrict delivery of these items to an area of approximately 30 miles from our head office LONDON E4. If you are unsure of the distance then please contact us. We can deliver nationwide please contact us as there may be an additional charge for this.

Delivery and installation of Home Delivery items is £35 and normally takes between 3-5 days. We will contact you to arrange a convenient time. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.

  


Special Orders

Special Order items are larger items of furniture which are built to your specification and include most of our Riser Recliner Armchairs, High Back Chairs and Profiling Beds.

Delivery of these items is dependent on the manufacturer and we will advise you of an estimated delivery date on receipt of your order. A guide to the likely delivery time is provided under the Availability heading on each product page.

As with Home Delivery items, Special Orders are delivered and installed by our trained engineers and therefore delivery is restricted within 30 miles of our head office. We can delivery nationwide there maybe an additional charge please contact us.

Delivery and installation of all special order items is £35. We will contact you to arrange a convenient time and to discuss any access issues that may exist at the delivery address. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.

Unfortunately, as Special Order items are specially tailored to your requirements we are not able to offer any refunds. This does not affect your statutory rights.

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